Let me set the backdrop:
Feb 27th 2009.
I went to transfer my cellular Bell account over to my Granddad and was informed that there was $4 owing on my account so he wouldnâ€™t be eligible for a $200 phone upgrade nor could we transfer the account until the amount was paid in full. I went home and paid on line.
The payment went through and my Granddad is eligible for the upgrade. We go back to bell, purchase a phone and have the sales person call Bell Customer Service so he can give them his personal information, provide credit card information and transfer the account from my name to his.
My Grandfather died.
I call Bell to inform them that my Grandfather has died. â€œSure,â€ the Bell customer service rep says, â€œI need a death certificate for Ron Smith and we can close the account.â€
I inform her that I am Ron Smith and the person in question is Geoff Shepherd. Who is Geoff Shepherd she asks?
It appears that Bell took my Grandfathers info (changed address, home phone and provided a credit card) but apparently this wasnâ€™t actually a â€œtransfer.â€ Apparently I needed to call and tell Bell to officially change the account over even though I was sitting there in the store with my Granddad while this passing of information took place.
Me, being pissed off and up for a stand off, contacted the manager of Customer Service and had it out with him. He told me there is nothing he can do for me because according to his notes there was no note of a transfer made, even though the evidence is strongly in my favor.
He then said â€œits $400 to close the account out or you are better off getting someone else to take the account overâ€ to which I replied â€œI tried to transfer already with my Granddad but apparently you have a bunch of retards working for you, further more do you think I would EVER put anyone through the agony of using bell as their cell phone provided?â€
Sure, yelling at him does nothing for the situation but for 30 seconds I felt damn vindicated.
In the end I will pay the $400 because my credit is now going to be effected if I donâ€™t pay. As furious as I am about the entire ordeal I feel I will win this battle.
Firstly, they lost me as a customer. I am closing the phone and in doing so will end a 6 year relationship of 384-5400. I used to say â€œRon Smith is 384-5400.â€ Not anymore.
Secondly, I work in the technology field and what bell fails to realize is that we are a word of mouth society. People respect my technology input and you can be damn sure that Bell is now the last company I would suggest for anything wireless, home phone, internet or cable.
Third: A part of my job is to manage cell phone accounts for our many employees. Accounts renew all the time and Bell is now on my â€œtransferâ€ list.
So, thanks for the memories Bell, you should have taken all that money you used on a new look and invested it in handling your customers better.